CANCELLATION POLICY It is our aim to meet our guests’ needs whenever possible by offering a flexible appointment and booking system. To achieve this, we need to be able to maximise the availability of our treatment rooms, which are sometimes reserved by a guest who fails to make it to their scheduled appointment. To alleviate this and to provide an even more effective diary management, we have the following policy on late cancellation or no-show: In case of a no-show situation or a cancellation notice shorter than 24h, 100% of the retail price of the beauty/spa service or spa package will be charged.
SPA ATTIRE & ETIQUETTE Members and guests who have booked a treatment will be provided with a towel and slippers. Other guests are able to rent a bathrobe for 5€ and spa slippers 2€. Swimwear is compulsory within the pool and thermal area. To preserve the serenity of eforea spa we kindly ask that our guests either silence or switch off all mobile devices. It is possible to rent headphones and swimming diapers for €3.
ARRIVAL & SPA FACILITIES We recommend arriving at the eforea spa reception at least 10 minutes prior to your scheduled appointment. If you are running late, we ask you to contact us as soon as you can. Every effort will be made to honour your treatment time; however, this may not always be possible.
MINIMUM AGE The minimum age is 16 for all spa treatments.
YOUR HEALTH We advise that thermal and hydrotherapy experiences are not to be used by guests under 16, during pregnancy or under medical supervision of any kind. If you are undergoing medical treatment or think you may be pregnant, please advise this at time of booking, as some of the treatments that are offered are not suitable for guests with certain medical conditions.
SCHEDULING AN APPOINTMENT, it is easy to schedule an appointment. Simply contact us and we will guide you through our selection. To ensure your preferred time and service is available, we recommend booking it in advance. Pricing and services are subject to change.
HEALTH CLUB SAFETY
Always shower before the visit
Consumption of food and drinks is not allowed
Glass, porcelain or items of other breakable materials, as well as sharp objects are prohibited
Swimwear is mandatory in all spa areas, including saunas
Children under the age of 16 are not permitted to use the fitness centre
In the spa area, children under the age of
16 must be supervised by an adult at all times
Adults-only hours: 7:00 PM – 9:00 PM daily (guests under 16 years of age are not permitted during this time).
It is not recommended for children under the age of 8 to use the saunas
Persons under the influence of alcohol and/or drugs are prohibited from using the facilities
Persons with skin lacerations, infections or blisters are not allowed to visit the spa
Use the facilities at your own risk
There is no lifeguard on duty
Floors might be slippers.
Read the equipment instructions, safety signage and physical activity readiness questionnaire
Wear suitable sports clothing and training shoes in the fitness centre
Warm up and stretch prior to using fitness centre equipment and cool down after use
Disinfect fitness centre equipment after use
In the event of emergency use panic button or telephone to contact the spa reception
In the interest of your safety CCTV surveillance covers entire area, while the use of facilities is at your own risk
Hotel is not responsible for loss or damage of personal items or injuries
POOL SAFETY
POTENTIAL HAZARDS
Allergy to chemicals used in the spa pool disinfection process
Slipping injuries caused by wet flooring at entry or exit from the spa pool
Outlets which may cause hair or parts of the body to become trapped
Drowning
BE AWARE THAT
Jacuzzi operates at a temperature of up to 40°C
Bathing time in the jacuzzi should not exceed 15 minutes at a time
Some swimming costumes may fade after immersion into the jacuzzi
IT IS NOT RECOMMENDED TO USE THE SPA IF YOU
Are a child under the age of 6
Are pregnant
Suffer from heart disease or circulatory problems, high or low blood pressure, diabetes, kidney disease, or from any condition which may affect your reaction to heat
Are suffering from infectious skin diseases, sores or wounds
Are suffering an illness causing an inability to perspire
Are taking anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics or tranquillisers or any other medications whatsoever which make you unsure as to the advisability of using the spa
Have had a heavy meal or consumed alcohol within 1.5 hours
PRECAUTIONS
Consumption of food and drinks is not allowed
Glass, porcelain or items of other breakable materials, as well as sharp objects are prohibited
Swimwear is mandatory in all spa areas, including saunas
Persons under the influence of alcohol and/or drugs are prohibited from using the facilities
Persons with skin lacerations, infections or blisters are not allowed to visit the spa
Use the facilities at your own risk
There is no lifeguard on duty
Floors might be slippery
Hotel is not responsible for loss or damage of personal items or injuries
SAFE USE OF SAUNA AND STEAM ROOM
HEALTH RISKS
Adverse reaction caused by heat and overuse
Burns caused by sauna coals or steam ejection
Using cold showers after session
PRECAUTIONS
Shaving is prohibited
Remove all the jewellery before use
It is not recommended for children under the age of 8 to use the sauna or steam room
Pregnant women and the elderly should seek medical advice before using
In the event of an emergency activate the panic alarm or use the telephone
YOU SHOULD NOT USE THE SAUNA OR STEAM ROOM IF YOU
Suffer from heart disease or circulatory problems, high or low blood pressure, diabetes, kidney disease, or from any condition which may affect your reaction to heat or ability to perspire
Are suffering from infectious skin diseases, sores or wounds
Are taking anticoagulants, antihistamines, vasoconstrictors, vasodilators, stimulants, hypnotics, narcotics or tranquillisers or any other medications whatsoever which make you unsure as to the advisability of using the
Are under the influence of alcohol and/or drugs
FITNESS CENTRE SAFETY
Warm up and stretch prior to using equipment and cool down after use
Drink plenty of water during exercise
Wear suitable sports clothing and training shoes
Read equipment instructions and safety signage
In the event of an emergency activate the panic alarm or telephone
Keep your body distant from moving equipment parts
Do not use equipment if it appears damaged, report any fault immediately
Please read the Physical Activity
Readiness Questionnaire located in the changing room
In the interest of your safety CCTV cameras are in operation
Children under 16 years of age are not permitted to use the Fitness Centre
Please wipe down the machines after use
PHYSICAL ACTIVITY READINESS
Your safety and the health benefits of regular exercise are very important to us.
If you are subject to one or more of the following health conditions, we would advise against using the health club:
Do you suffer from a heart condition?
Have you ever had chest pain brought on by physical exertion?
Have you ever suffered from chest pain lasting for more than 60 seconds while at rest?
Do you ever suffer from dizziness, vertigo or loss of consciousness brought on by physical exertion?
Have you ever been diagnosed with osteoporosis or osteoarthritis?
Have you ever taken medication for blood pressure or a heart condition?
Do you have high blood pressure?
Do you suffer from breathlessness or wheezing when at rest or after slight physical exertion?
Are you aged over 65 and unaccustomed to regular exercise?
Do you suffer from back pain brought on by exercise?
Are you currently pregnant?
Are you diabetic?
Do you suffer from epilepsy?